Privacy Policy — akai123

This Privacy Policy (hereinafter "Policy") is issued by akai123 (hereinafter "akai123", "we", "us", or "our"), the operator of the online gaming platform located at https://akai123.cam (the "Platform"). This Policy applies to all personal data processed by akai123 in connection with your use of the Platform, including data collected during account registration, identity verification, payment processing, customer support interactions, and your general browsing of the Website.

akai123 is committed to processing personal data in a lawful, fair, and transparent manner. We collect only what we genuinely need to operate the Platform and serve our members, and we do not sell personal data to third parties under any circumstances.

This Policy should be read alongside our Terms & Conditions, which govern your contractual relationship with akai123 as a registered User. By accessing the Platform and registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of this Policy, the following terms carry the meanings set out below:

akai123 collects Personal Data through several channels — directly from you when you register or interact with the Platform, automatically as you browse or play, and from third-party partners involved in payment processing and identity verification. The categories of data we collect are described below.

3.1 Registration and Account Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for the mandatory 21+ age verification).
• Email address and contact telephone number.
• Username and encrypted password credential.
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam).
• Preferred currency (Malaysian Ringgit — MYR/RM, or alternative where approved).

3.2 Identity Verification (KYC) Data

• Copy of government-issued photo identification — Malaysian MyKad, passport, or equivalent.
• Proof of residential address (e.g., utility bill, bank statement issued within 90 days).
• Payment method verification documents where required (e.g., screenshot of e-wallet account or bank statement matching the account holder's name).
• Selfie or live photograph where required by our KYC verification partner.

3.3 Financial Transaction Data

• Deposit and withdrawal transaction amounts, dates, and methods.
• Payment instrument identifiers (e.g., masked bank account number, e-wallet reference, cryptocurrency wallet address).
• Account balance history and bonus credit/debit records.

3.4 Gaming and Behavioural Data

• Game sessions played, wagers placed, winnings and losses recorded.
• Sports betting selections, markets accessed, and odds at time of bet placement.
• Session duration, login timestamps, and device type.
• Responsible gambling tool settings (deposit limits, self-exclusion elections, session time limits).

3.5 Technical and Device Data

• IP address and approximate geolocation derived from IP.
• Browser type and version, operating system, and device identifiers.
• Cookie identifiers and similar tracking technologies (see Section 9).
• Referral source — how you arrived at the Platform.

3.6 Communications Data

• Records of live chat interactions, email correspondence, and support tickets submitted to akai123.
• Feedback and survey responses where voluntarily provided.

akai123 processes your Personal Data on one or more of the following lawful bases, depending on the specific processing activity:

akai123 uses the Personal Data it collects for the following purposes. We do not use your data for any purpose that has not been disclosed in this Policy.

• Account Registration and Management: To create, maintain, and administer your akai123 account, including authentication and security.
• Age and Identity Verification: To verify that you meet the 21+ age requirement and to conduct KYC checks required under our international gaming licence.
• Payment Processing: To facilitate deposits and withdrawals via Malaysian payment providers including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, RHB, and cryptocurrency processors.
• Platform Delivery: To operate the casino games, live dealer tables, and sports betting markets — including Liga Super Malaysia, EPL, UFC, and other events — that form the core of the Platform service.
• Responsible Gambling: To apply and enforce deposit limits, self-exclusion elections, reality checks, and other responsible gambling tools that protect your wellbeing.
• Fraud Prevention and Security: To detect, investigate, and prevent fraud, money laundering, account takeovers, and other prohibited activities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance via live chat and email.
• VIP Programme Administration: To track your tier progress, credit birthday bonuses, referral rewards, and cashback entitlements.
• Legal and Regulatory Compliance: To meet our obligations under applicable licensing conditions, including record-keeping requirements.
• Platform Improvement: To analyse aggregated usage data and improve the Platform experience — new features, game selection, interface design.
• Marketing Communications: Where you have provided consent, to send you promotional offers, bonus updates, and relevant gaming content. You may opt out at any time.

akai123 does not sell, rent, or trade your Personal Data to any third party for their own commercial use. We share Personal Data only in the following limited circumstances, and only to the extent necessary:

• Payment Processors: We share necessary financial data with our Malaysian payment partners — including e-wallet providers, FPX gateway operators, and participating banks — to facilitate your transactions.
• KYC and Identity Verification Providers: We engage accredited third-party identity verification services to process KYC documentation. These providers act as Data Processors under contractual data processing agreements.
• Game Software Providers: Game outcome and session data may be shared with our licensed game providers to the extent necessary for game delivery, fairness auditing, and RNG certification.
• Fraud Prevention and AML Partners: We may share data with specialist fraud detection and anti-money laundering screening services to fulfil our regulatory obligations.
• Legal and Regulatory Authorities: We will disclose Personal Data where required to do so by a valid legal order, court process, or regulatory requirement from a competent authority under applicable law.
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all assets, Personal Data may be transferred as part of that transaction. Affected Users will be notified in advance where required by applicable law.

akai123 retains Personal Data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law, whichever is longer. The following indicative retention periods apply:

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be attributed to an identified individual. Where data is anonymised rather than deleted, it may be retained for statistical and analytical purposes without restriction.

akai123 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the Platform is encrypted in transit using industry-standard Secure Socket Layer technology.
• Encrypted Data Storage: Sensitive data — including passwords and payment details — is stored in encrypted form. Plain-text storage of passwords is strictly prohibited.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All staff with data access privileges are subject to confidentiality obligations.
• Two-Factor Authentication: Available for all user accounts to provide an additional layer of protection against unauthorised access.
• Regular Security Audits: The Platform and its underlying infrastructure are subject to periodic independent security assessments.
• Incident Response: akai123 maintains a documented data breach response procedure. In the event of a breach likely to result in high risk to affected individuals, we will notify relevant parties in accordance with applicable requirements.

akai123 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file stored on your device that allows the Platform to recognise your browser and remember certain preferences or session information.

Types of cookies we use:

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. Consent for non-essential cookies can be withdrawn at any time by adjusting your browser settings.

As an internationally operated platform, akai123 may transfer your Personal Data to countries outside your country of residence — including to the jurisdiction in which we hold our gaming licence and to countries where our third-party service providers operate.

Where such transfers occur, akai123 takes appropriate steps to ensure that your data receives a standard of protection consistent with this Policy. These steps may include the use of standard contractual clauses, data processing agreements, or other mechanisms recognised by applicable data protection frameworks.

Subject to applicable law and certain exceptions, you have the following rights in relation to the Personal Data that akai123 holds about you. To exercise any of these rights, please contact us at [email protected] with your request.

akai123 will respond to all verifiable data rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty days, with notice provided to you.

The akai123 Platform is strictly for persons aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that data has been collected from a person under the minimum age, we will promptly delete such data and close the associated account.

Where a User is found to have misrepresented their age during registration, any winnings accumulated during that period will be forfeited and the account will be permanently closed. Any deposits made will be returned subject to verification of the source of funds.

The akai123 Platform may interact with third-party services in the course of delivering its features — including payment gateways, game software providers, KYC verification platforms, and analytics tools. These third parties may collect or receive certain data in connection with providing their services.

akai123 is not responsible for the privacy practices of third-party services. We recommend that you review the privacy policies of any third-party service provider you interact with directly — for example, your e-wallet provider (Touch 'n Go eWallet, Boost, GrabPay) or your bank (Maybank, CIMB, Public Bank, Hong Leong, RHB) — as their data handling practices are governed by their own policies, not this one.

akai123 does not embed third-party social media plugins or share behavioural data with social media platforms without your explicit consent.

akai123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or Platform functionality. Where changes are material, we will provide advance notice via the Platform or by email to the address registered on your account.

The effective date of the current version of this Policy is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Platform following any amendment constitutes your acknowledgement of the updated Policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about the manner in which akai123 has handled your Personal Data, please contact us using the details below:

If you are dissatisfied with our response to a data rights request or complaint, you have the right to escalate the matter to the relevant supervisory authority in the jurisdiction governing our operations. akai123 will cooperate fully with any investigation conducted by a competent supervisory authority.